Taking a spreadsheet to the next level...
Like so many growing organisations they needed a system to replace their spreadsheets they used to track their leads through
to installation and subsequent maintenance, that could no longer cope with their volumes of information.
Unlike most organisations however, Bulldog had a very clear idea what they wanted out of their system,
and whilst there were packages available that were close to a business fit, all would require unacceptable
compromises by having to change their processes to fit the software.
The Results
Although we would argue, many would say that Bulldog made a brave decision to go bespoke, but now that it is up and running, they are reaping the rewards with a web based system that precisely compliments and adds value to their workflow, is flexible where they need it to be, applies rigid rules where appropriate, 'talks in their language' and reports precisely what they want when they want it – very efficient, no waste, minimal complexity and importantly they have a system that is capable of evolving as their processes evolves.
